Cancel policy  for bicycle rental service

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A compensation/deposit of 20,000 yen (separate from the rental fee) is required at the time of booking.
*If you cancel in advance, it will be refunded in accordance with our cancellation policy.

Full payment should be made before 30 days prior to the booking date.

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1. Cancel after 14 days prior to the booking date, Cancellation fee: 20% of the price

(you will receive the refund for 80% of your full payment and a compensation/deposit of 20,000 yen.)

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2. Cancel after 7 days prior to the booking date, Cancellation fee: 50% of the price.

(you will receive the refund for 50% of your full payment and a compensation/deposit of 20,000 yen.)

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3. Cancel after  3 days prior to the booking date, Cancellation fee: 80% of the price.
(you will receive the refund for 20% of your full payment and a compensation/deposit of 20,000 yen.)

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4. Cancel after the booking date, Cancellation fee: 100% of the price.

(you will receive no refund for full payment but a compensation/deposit of 20,000 yen.)

 

**Please bear the bank charges associated with the refund.